Privacy Policy

Privacy Policy

1.1 — Information We Collect

We collect only information necessary to provide appointment monitoring and reservation services. This includes:

• Full name
• Date of birth
• Social Security number (last 4 digits)
• Texas driver's license or ID number
• Email address
• Location preferences (ZIP code and search radius)
• Availability windows (days and times you are available for appointments)
• Account login credentials (stored securely using encryption)
• Mobile phone number (optional, only if you opt in to SMS appointment alerts or promotional messages — see Section 3 below)
• Payment information (processed securely through third-party payment providers; we do not store card numbers)

1.2 — How We Use Your Information

Your information is used exclusively to:

• Provide appointment monitoring and browsing services
• Attempt automated appointment reservations on your behalf (premium users only)
• Send notifications regarding appointment status
• Manage your account and preferences
• Process payments for premium services

1.3 — What We Do Not Do

The one exception is the identity information we share with the Texas Department of Public Safety to submit your appointment request on your behalf — see Section 1.7.

1.4 — Government Non-Affiliation

1.5 — Data Security

We implement industry-standard security measures to protect your personal information, including encryption of sensitive data at rest and in transit. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

1.6 — Data Retention & Deletion

We retain your personal information only for as long as necessary to provide our services. You can permanently and immediately delete your account and data at any time from the app (Account tab → Delete account) — there is no grace period, and any active, paid Auto-Search is cancelled and refunded per our standard refund policy as part of the deletion. We keep a small anonymized payment record (transaction ID and amount, no personal information) for accounting, tax, and legal purposes. If you can't access the app, see our Delete Your Account and Data page — we complete email deletion requests within 30 days.

1.7 — Sharing With the Texas Department of Public Safety (DPS)

To book your appointment, My State Scheduler submits your appointment request directly to the Texas Department of Public Safety's official scheduling system (txdpsscheduler.com). This requires sharing the specific identity information DPS requires to process your request:

• Your full name
• Your date of birth
• The last 4 digits of your Social Security number
• Your Texas driver's license or ID number
• Your email address

We do not send your phone number to DPS as part of this submission.

We share this information only to complete the appointment you request — never for advertising or unrelated purposes. My State Scheduler is not affiliated with the Texas Department of Public Safety; see Section 1.4.

1.8 — Third-Party Services

We may use third-party services for payment processing, analytics, and infrastructure. These providers are contractually bound to handle your data securely and only as necessary to perform services on our behalf.

We use Google Analytics to collect anonymous usage data to help us improve the service. You can opt out by declining cookies when prompted.

Our mobile app also collects usage analytics and crash-diagnostic data so we can understand how features are used and detect and fix problems. This may include in-app events (such as screens viewed and actions taken), device and app details (such as device model, operating system, app version, and a non-identifying analytics identifier), and crash reports. We use Google Firebase (Analytics and Crashlytics) and PostHog to process this data on our behalf. We do not sell this data.

1.9 — Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or by email. Continued use of the service after changes constitutes acceptance of the updated policy.

Data Collection Disclosure

We collect only information necessary to provide appointment monitoring services.

2.1 — What We Collect and Why

• Name — to identify your account and personalize your experience
• Date of birth — required by the Texas DPS to verify your identity and process your appointment
• Social Security number (last 4 digits) — required by the Texas DPS to verify your identity and process your appointment
• Texas driver's license or ID number — required by the Texas DPS to verify your identity and process your appointment
• Email address — for account communications and appointment notifications
• Location preferences — to search for appointments within your chosen radius of your ZIP code
• Availability windows — to match you with appointments during times that work for you
• Account credentials — securely encrypted to maintain your account access
• Payment status — to manage your one-time Auto-Search purchases (we do not store card numbers)

2.2 — Your Rights

You have the right to:

• Access all personal data we hold about you
• Correct inaccurate information at any time
• Request deletion of your account and all associated data
• Withdraw consent for data processing (which may limit service availability)
• Export your data in a commonly used format upon request

SMS Messaging Privacy

My State Scheduler offers two optional, separate SMS programs: appointment alerts (transactional) and promotional messages (marketing). You can opt in to either, both, or neither — opting in is never a condition of using the service. The information below applies only when you choose to opt in.

3.1 — What We Collect for SMS

If you opt in to one or both SMS programs, we collect:

• The mobile phone number you provide
• Your opt-in selections (alerts, promotional, or both)
• A timestamped record of your consent (required by federal law)
• Records of messages sent to and received from your number, including STOP and HELP requests

3.2 — Our SMS Data Commitment

The only situations in which your mobile phone number is disclosed to a third party are:

• Our SMS provider (Vonage) — solely to deliver the messages you have consented to receive. Vonage is contractually bound to use your number only for that purpose.
• Legal compliance — when required by a valid subpoena, court order, or other lawful request.
• Safety, rights, or property — to protect you, us, or others when we believe in good faith it is necessary.

3.3 — Stopping SMS Messages

Reply STOP to any message to opt out of that program. Reply HELP to receive help. Opting out of one program (such as promotional) does not opt you out of the other (such as appointment alerts) — to stop both, reply STOP to a message from each program. Standard message and data rates may apply. We retain the record that you opted out so we can honor that choice going forward.

3.4 — How Long We Keep SMS Records

We retain your consent records and message logs for at least four years after your most recent activity, in order to comply with the federal Telephone Consumer Protection Act (TCPA) and to address any disputes about consent. After that period, we delete or anonymize the records.